Insights and ideas on being commercial, authentic and relevant in the ever expanding world of connectivity. Covering a range of topical business issues as well as informing readers about important news and events in the business community. Tips on how to build relationships, coach high performance teams to success and grow business profitability.
What Its All About
The Commercial Reality came about as a guide and inspiration to help business leaders and influencers build on commercial success. Influential and authentic communication with customers through their entire relationship is critical. When you walk through a business no matter how busy our people are they always need to go that extra step to ensure customers are completely satisfied with every part of their experience. The old adage that an unhappy customer with tell 5 people and a happy customer will tell 1 has changed. Now an unhappy customer with go on social media, reviews, forums and blogs and tell 5000 people. We shouldn’t fear bad feedback we should strive for every person that interacts with our businesses to have a completely satisfied experience.
Organisations gain incredible efficiency and benefit from integrated communications. Consistent and authentic promotion through all platforms, at every level and from all staff greatly effects the quality of the customer experience, building on employee satisfaction that all drives profits which delivers shareholders happiness.
About Owner Charles Kobelke
Quickly adapting to a company’s strategies and philosophies across a wide variety of ever-changing channels has facilitated my track record of performance success, achieving exceptional rather than expected results. The right mix of traditional marketing experience, analytics knowledge and new channel know-how has made possible my achievements across start-up, turnaround, and increase growth from success transitions.
Thriving within fast paced, target driven, competitive environments, my reputation has been earned for building relationships, coaching high performance teams to success and consistently delivering the best possible, measurable outcomes.
Specialities: Building and driving high performance teams, customer experience and engagement, marketing for bottom line results, employee and stakeholder buy in and engagement, business performance analysis and commercial improvement.
Currently sitting as part of the management team for the Chamber of Commerce and Industry WA, a member based organisation and the peak industry body representing and supporting business in the state and responsible for Marketing Operations, Content, Publications, Brand, WA Works and the Industry Capability Network Charles is comfortable and experienced dealing with numerous stakeholders and presenting business cases at all levels.
A proven track record for thriving in fast-paced, target driven environments as well as his passion for achieving the best results has enabled him to develop an ability to understand, interpret and quickly adapt to changing market dynamics.
In a relatively short period of time with CCI he has been instrumental in the team making finalists in 8 national and international awards and winning two, the Australian Publish Awards for Special Edition of the Year and the international Gold Standard Award For NGO Engagement held by Public Affairs Asia.
Prior to this he spent 3 years in Melbourne as Head of Marketing for BMW Melbourne seeing some great results including winning the MINI Excellence Award for being the best MINI dealership in Australia (from worst in the country the prior year) and “The Plus Ones” naming the launch of the MINI 5 Door as the national party of 2015. Prior to that he was internationally recognised within the BMW Group Worldwide for 3 years in a row as part of BMW’s highest international individual award for Branding and Marketing Strategy.